What is Mediation?

Mediation is a positive method of settling disputes. It is an informal, faster and cost-effective alternative to the legal process.

  • Mediation is confidential and fair.
  • Mediation is voluntary.
  • Mediators are impartial and support all parties in a dispute.
  • Mediation agreements are not legally binding and are without prejudice.
  • Mediation agreements are built on trust and goodwill.
  • Legal rights are unaffected by mediation.
  • Mediation assists parties to reach an agreement which is mutually acceptable.

“Mediation helps people in dispute to reconcile their differences themselves, rather than have a solution imposed on them”

How Mediation Works

  • A case is referred by an agency.
  • Mediators visit all parties individually.
  • Assessment of each case for suitability for mediation.
  • Offer of face-to-face mediation or shuttle mediation.
  • Support is offered for six months after mediation.
  • If a case does not work, confidentiality can be broken with the client’s permission.
  • A report is written for the referring agency.
  • If a case is not suitable for mediation, mediators can work with other support agencies.
  • 98 per cent of cases referred do go on to mediation.

“I felt listened to in a safe place … there was light at the end of the tunnel”

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