Mediation is a positive method of settling disputes. It is an informal, faster and cost-effective alternative to the legal process.
- Mediation is confidential and fair.
- Mediation is voluntary.
- Mediators are impartial and support all parties in a dispute.
- Mediation agreements are not legally binding and are without prejudice.
- Mediation agreements are built on trust and goodwill.
- Legal rights are unaffected by mediation.
- Mediation assists parties to reach an agreement which is mutually acceptable.
“Mediation helps people in dispute to reconcile their differences themselves, rather than have a solution imposed on them”
How Mediation Works
- A case is referred by an agency.
- Mediators visit all parties individually.
- Assessment of each case for suitability for mediation.
- Offer of face-to-face mediation or shuttle mediation.
- Support is offered for six months after mediation.
- If a case does not work, confidentiality can be broken with the client’s permission.
- A report is written for the referring agency.
- If a case is not suitable for mediation, mediators can work with other support agencies.
- 98 per cent of cases referred do go on to mediation.
“I felt listened to in a safe place … there was light at the end of the tunnel”